Frequently Asked Questions


Which of your PLC Video Training Series is right for me?
We have four Video Training Series:
1. The Electrical & Motor Controls Video Training Series is designed to cover the five most important maintenance areas—power distribution, programmable controllers, sensors and components, ladder control circuits and diagrams, and motor controls.
2. Our Advanced PLC Video Training Series is a comprehensive program applicable to all makes and models of programmable controllers.
3. The MicroLogix™ 1000 Controller Total Training Series is the program for you if you're using a MicroLogix™ 1000 controller. It's designed to help electrical maintenance and engineering personnel understand, program, and troubleshoot this controller.
What brands of PLCs do you cover?
With the exception of our MicroLogix™ 1000 Controller Total Training Series, all of our PLC products are generic. The programs can be applied to any make and model of PLC.
What if I need to train additional people?
Each video training series comes with one student kit. If you have additional people to train, then we recommend ordering additional student kits.
What methods will you accept for payment?
We accept three methods of payment (1) major credit/purchase card (2) a check drawn on a United States bank, or (3) a company purchase order.
  1. We accept Visa, Mastercard, Discover, and American Express. Card information can be given verbally, by fax or mail using an order form, by written request, or on a formal purchase order. Your card will be charged on the actual ship date of your order.
  2. Company and personal checks mailed with orders must be drawn on a United States bank. Please be sure to include any additional charges, such as express shipping cost, tax (if applicable), and additional shipping costs for international orders. If you have a question about these additional charges, please call 1-678-389-9484 or e-mail us at
  3. Company purchase orders are acceptable if the purchase amount is $500 or greater. Payment terms are net 30.
What is your return policy?
All of our products come with an unconditional 30-day money-back guarantee.
How long will it take to receive my order?
All orders placed by 3 p.m. will ship that same day via UPS ground. If you need it faster, call for next- or 2nd-day air charges.
What if I still have questions?
Please call us at 1-678-389-9484 or e-mail us at One of our customer service representatives will be happy to assist you.

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